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OPERATIONAL POSITIONS AT CTS

A STRONG career starts with CTS.

We are currently looking to hire a Transportation Coordinator, a 2nd Shift Supervisor, and a Driver Manager to join us – team members that uphold our driving values of service before self, working for the team, breaking through barriers, and responding quickly and decisively.

At CTS we work hard to get drivers home after every shift and we are always looking to add those with dedicated and professional talent that are team-focused, service-oriented and quick-thinking.  At CTS, we are proud to change the trucking industry norms.  It’s what makes us CTS STRONG.

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ESSENTIAL DUTIES AND RESPONSIBILITIES – OTHER DUTIES MAY BE ASSIGNED

  • Take orders from customers and confirm on time fulfillment
  • Coordinate pickup and delivery appointments to ensure timely customer deliveries
  • Plan effective delivery routes and assign drivers for best possible scheduled deliveries
  • Build customer relationships to ensure customer satisfaction
  • Monitor truck movements and internal/external conditions affecting movements and ensure appropriate actions are taken to meet driver and public safety as well as customer demands
  • Liaison to drivers, report with top management
  • Dispatch drivers, equipment and personnel to customer requests in accordance with established company policy and procedures

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist with the supervision of drivers
  • Answer incoming telephone calls and evaluate/direct calls to appropriate personnel
  • Obey all company safety, regulatory and compliance policies
  • Must work well in a team environment

EDUCATION AND/OR EXPERIENCE

  • Post-Secondary degree in Business or Supply Chain Management or a candidate in their last year of a Post-Secondary degree program in Business or Supply Chain Management
  • Knowledge of DOT regulations is preferred but not required

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, and talk or hear.  The employee frequently is required to stand, sit, walk, and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, or crouch; and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  The employee may be required to lift or exert force up to 80 pounds on occasion.

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ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Monitoring, tracking, and dispatching all direct report drivers
  • Maintaining accurate data in the driver communication device
    • Accurate Mileage
    • Alignment of all start and stop locations
    • Maintain X-calls from drivers with all accuracy
    • Manage drivers’ ETAs, PTAs, and RTAs
    • Handle payroll inquiries and work to resolve issues for drivers
  • Establishing and maintaining a positive and productive work relationship with drivers
    • Keep track of driver routes
    • Contact customer service when detentions occur and work to keep drivers moving
    • Monitor the number of hours each driver has in to avoid HOS violations
  • Maintaining timely, accurate, and courteous customer service with internal customers and external customers
  • Resolving issues as they occur, working with team members when uncertain of the correct resolution, and when taking matters to the customer, providing a solution along with the situation
  • Coordinating load assignments for drivers with planners
  • Job dedication; work scheduled hours, arrive on time and leave when the work is complete
  • Paying attention to details
  • Providing disciplinary actions to drivers when needed
  • Being a part of a team that works to maintain drivers and avoid driver turnover 

EDUCATION AND/OR EXPERIENCE

  • High school diploma or GED/HSED with a minimum of one year related experience
  • Knowledge of DOT regulations

SCHEDULE

  • Monday-Friday

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, and talk or hear.  The employee frequently is required to stand, sit, walk, and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, or crouch; and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  The employee may be required to lift or exert force up to 50 pounds on occasion.

Related pages: Operational Positions at CTS Driver Manager

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ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING: 

  • Manages designated customer accounts and their revenue base while coordinating traffic flows, freight allocations, quoting of rates and delivery/pick-up schedules 
  • Controls the preplanning of units of each customer order in dispatch to ensure profitability, maximizes equipment utilization and ensures customer shipment expectations 
  • Reviews and analyzes operating reports, taking corrective action as required to reposition load allocation 
  • Generates and communicates rates, timing of shipments and receipt requirements to keep customers informed
  • Coordinates with Customer Service Reps to resolve traffic flow imbalances to fill empty miles
  • Manages Trailer pools and inactive equipment within the planning region

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answer incoming telephone calls and evaluate/direct calls to appropriate personnel
  • Obey all company safety, regulatory and compliance policies
  • Must work well in a team environment

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to multi task with a sense of urgency while producing quality work
  • Ability to work without constant supervision/self-motivated
  • Be able to work under pressure
  • Strong time management skills
  • Competent in working independently as well as in a team atmosphere
  • Have good knowledge of geography
  • Be an effective listener
  • Punctual and consistent attendance
  • Desire to be successful and proficient at your job
  • Willing to understand and support change, as it relates to processes, structure and business modeling

EDUCATION AND/OR EXPERIENCE

  • High school diploma or GED/HSED with a minimum of one year transportation experience
  • Knowledge of DOT regulations

Related pages: Operational Positions at CTS Load Planner

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The Human Resource Manager will be responsible for the human resources aspects of the company, with responsibility of ensuring compliance with legislation, employee relations and the functionality of all human resources applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Provide direction and ensure compliance relating to HR laws, ADA, FMLA, Disability claims , I-9s, EEO-1, 1095 reporting
  • Avoid legal challenges by understanding current legislation, enforcing regulations with managers, recommending new procedures
  • Manage team of 2 Driver Recruiters, ensure recruiting metrics are met
  • Reports; maintain and monitor all STD, LTD, FMLA case files, follow up on open cases
  • Benefits administration (health, life, dental, vision, STD, LTD, 401K, Lifelock, & Wellness Clinic) to include enrollment and terminations
  • Maintain employee files
  • Maintain job descriptions
  • Maintain policies and procedures
  • Maintain employee handbook
  • Provide support to front line supervisors regarding discipline and documentation
  • Coordinate the quarterly review process and follow up with managers to ensure completion
  • Recruit office and shop personnel to include review applicant qualifications by reviewing resume and conducting prescreen interviews, verify references, and complete on-boarding process
  • Unemployment; tracking, issues, appeals and representation in hearings
  • Coordinate all wellness initiatives with variations to maintain employee involvement
  • Coordinate company events
  • Function as a company liaison for all employees
  • Must abide by and enforce all organized policies and procedures
  • Maintain compliance with all federal, state, local benefits laws and regulations

EDUCATION AND/OR EXPERIENCE

  • Bachelor’s degree from four-year college or university in Human Resources or a related field; or four to seven years related experience and/or training; or equivalent combination of education and experience.

SCHEDULE

  • Monday-Friday
  • 8 hour shift

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate, but individual must be able to focus and complete high quality work despite ongoing interruptions.

Job Type: Full-time

Pay: From $40,000.00 per year

ABOUT CTS

At CTS, being strong is our business. We have strong values, which means exceptional experiences for our drivers and our customers. Respectful, professional interactions are what we do, from the offices to the loading docks. We value the contributions of our employees, and we work hard to get our drivers’ home at the end of each shift.

We have a strong commitment to making the drive as safe and comfortable as possible, which means large, comfortable cabs, on-board computers, and regular maintenance checks. Simply put, our equipment is among the best. We realize that our investments make our drivers’ jobs easier and help keep them on time, so they can spend more time doing what they love.

It takes a strong person to make a bold move, and this is one you won’t regret. Come join us and see what it means to be CTS Strong.

Related pages: Operational Positions at CTS HR Manager

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ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Process Customer Invoices, index driver paperwork received and process customer invoices within 24 hours of receipt of driver paperwork
  • Invoice Monthly Trailer Rentals, Hourly Invoices for P&G, Millwood & RR Donnelly
  • Ensure Proper documentation on file for all accessorial charges
  • Manage unbilled orders daily.  Review EBE for potential scanning and/or indexing errors, provide feedback to driver managers regarding missing paperwork and/or scanning issues, and contact consignees for missing paperwork greater than 10 days
  • Work with CSR’s on any questions that arise during billing.  Note any questions/comments in remarks field in billing
  • Enter Daily Cash Receipts
  • Contact customers on outstanding invoices greater than 10 days past due
  • Place orders for employee CTS clothing, office & break room supplies, and ensure Driver Room, Conference Room and Training room are adequately stocked
  • Greet visitors and escort to conference room as needed
  • POD Requests from customers
  • Pick up mail from Post Office

EDUCATION AND/OR EXPERIENCE

  • Minimum of High school diploma or GED/HSED. 
  • 2 years of experience in billing, preferably in the transportation industry

SCHEDULE

  • Monday-Friday
  • 8am-4:30pm with a 1/2 hour meal period

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Employee is regularly required to use hands to finger, handle, or feel and talk or hear. The Employee frequently is required to sit, stand, walk, and reach with hands and arms. The Employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The Employee may be required to lift or exert force up to 40 pounds on occasion.

ABOUT CTS

Contract Transport Services has been in the trucking industry for over 35 years. Our vision – to recognize people who do the right thing so they know their impact on the success of the company – is what sets us apart and makes us stand out as a leader in the trucking industry. Our employees are continually acknowledged for doing their jobs well. From the top down, we do what we say we’re going to do, when we say we’re going to do it.

Related pages: Operational Positions at CTS Office Manager

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LOCATION

  • Green Bay

REPORTS TO

  • Safety Director 

SUMMARY

The Driver Training Manager will coordinate activities relating to drivers safety with responsibility of ensuring and improving the safety level of the organization with additional duties of recruiting, hiring and onboarding safe, quality drivers.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Other duties may be assigned.

  • DriveCam Manager (review videos, work with Lytx, DriveCam incentives & disciplines program, monthly bonus and driver training)
  • Train the Trainer Class (certifying new trainers, updating & working with current trainers and creating training aids)
  • Road Tests for new hires and training upgrades
  • Audit E-logs and violations
  • Driver Remedial training (road test, inspections, post-accident and PeopleNet)
  • Orientation material and PowerPoint presentation
  • PeopleNet training (drivers & DM’s)
  • Driver Vehicle Inspection Reports (file and driver documenting)
  • Updating of CSA score
  • Work with the shop (test drive trucks, mechanic driving training and shop sounding board)
  • Driver accident reporting.
  • Accident review team
  • Take citizen complaint calls
  • Fill in for Safety Director and Recruiter.
  • Knowing the DOT regulations

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Must work well independently and in a team environment
  • Ad-hoc participant in teams intended to improve business processes

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to multi task with a sense of urgency while producing quality work

  • Must possess a valid CDL-Class A

  • Ability to work without constant supervision/self-motivated

  • Able to work under pressure

  • Strong time management skills

  • Competent in working independently as well as in a team atmosphere

  • Effective listening skills

  • Punctual and consistent attendance

  • Willing to understand and support change, as it relates to processes, structure and business modeling

EDUCATION AND/OR EXPERIENCE

  • High school diploma or GED/HSED with a minimum of three years related experience

  • Knowledge of hiring practices and driver qualifications

OTHER SKILLS AND ABILITIES

  • Strong background and work experience in transportation
  • Strong computer skills and ability to work in excel, word, and outlook
  • Excellent communication skills both verbal and written
  • Ability to work well in a fast-paced environment
  • Demonstrate a positive attitude within the organization

CDL Drivers

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